Refund Policy

Consultations

Every consultation slot is reserved and prepared personally for you, so the terms below apply once payment is confirmed.

• Rescheduling is free up to 24 hours before your session — just reply to your confirmation email with a new preferred slot.
• If you reschedule less than 24 hours before the session, or do not attend, the fee is non-refundable.
• If I cannot deliver the session for any reason, you choose between a reschedule and a full refund.
• A delivered session is not refundable if we do not find suitable award space or a good redemption. The fee covers the audit, the strategy and the written plan — award availability itself is never guaranteed, and I will tell you honestly during the call when cash is the better option.

Events

Workshop seats are capped, and venue and material commitments are made in advance for the named attendee.

• Workshop tickets are non-cancellable, non-refundable and non-transferable to another person.
• If we cancel or are unable to run a workshop, you receive a full refund, or a seat at a later date if you prefer.
• If we move a workshop to a new date, you may take the new date or request a full refund.

Failed or duplicate payments

If a payment fails but is debited, or you are charged twice for the same booking, the extra amount is refunded in full.

• Refunds are issued to the original payment method, normally within 5 to 7 business days.
• Bank and card processing timelines are outside our control and can add a few days.

How to request

Email hello@divacayklub.com from the address you booked with, including your booking reference, the payment date and what you are requesting. We reply to every request within two business days.