Refund and Cancellation
PolicyEffective Date: 27th June 2026
Website: Di Vacay Klub
Company Name: Di Vacay Klub1.
1. Introduction : At Di Vacay Klub, we strive to provide exceptional travel planning, holiday memberships, vacation packages, accommodations, and related travel services. This Refund & Cancellation Policy (“Policy”) governs the cancellation, modification, refund, and related rights and obligations associated with bookings, memberships, travel packages, promotional offers, and services purchased through the Di Vacay Klub website, mobile platforms, customer support channels, or authorized representatives.By making a booking, purchasing a membership, or availing any service through Di Vacay Klub, the user (“Customer”, “You”, or “Member”) acknowledges that they have read, understood, and agreed to be legally bound by this Policy.This Policy forms an integral part of the website Terms & Conditions and shall be enforceable against all users.
2. Membership Cancellation & Refund Policy
2.1 Membership FeesMembership enrolment fees, activation fees, joining fees, annual maintenance fees, upgrade charges, and renewal fees are non-refundable.
2.2 Membership UsageOnce any membership benefit, voucher, stay entitlement, reward, promotional offer, or booking has been utilized or redeemed, the membership shall become non-refundable.
3. Refund Process
3.1 Refund EligibilityRefunds shall only be processed where:The cancellation qualifies under this Policy;Supplier refunds are received by Di Vacay Klub;Payment verification is completed;No fraud, abuse, or misuse is suspected.
3.2 Refund TimelineApproved refunds are generally processed within 7–30 business days depending on:Supplier processing timelines;Banking channels;Payment gateways;International transaction settlement cycles.Di Vacay Klub shall not be liable for delays caused by banks, payment processors, or third-party suppliers.
3.3 Mode of RefundRefunds shall ordinarily be credited through the original mode of payment. Where such mode is unavailable, Di Vacay Klub reserves the right to:Issue a credit note;Provide wallet credit;Transfer funds through alternate banking methods subject to verification.
3.4 Foreign Exchange VariationsRefunds for international transactions may vary due to exchange rate fluctuations, bank conversion rates, intermediary bank deductions, or forex charges. Di Vacay Klub shall not be responsible for any such variations.
4. Force MajeureDi Vacay Klub shall not be liable for cancellations, delays, losses, damages, or refund obligations arising due to events beyond reasonable control, including but not limited to:Natural disasters;Floods;Earthquakes;Pandemic or epidemic outbreaks;Government restrictions;Lockdowns;Political unrest;Civil disturbances;War;Terrorist acts;Airline shutdowns;Labor strikes;Weather disruptions;Visa restrictions;Acts of God.In such circumstances, refunds shall be subject strictly to recovery from suppliers.The Company may alternatively provide:Credit shells;Rescheduling options;Travel vouchers;Partial refunds where feasible.
5. Chargebacks & Payment DisputesCustomers agree not to initiate chargebacks or payment disputes without first contacting Di Vacay Klub for resolution.Fraudulent or unjustified chargebacks may result in:Suspension of services;Cancellation of memberships;Legal recovery proceedings;Reporting to payment processors or financial institutions.The Company reserves the right to submit all relevant records, communications, booking confirmations, signed agreements, invoices, payment receipts, customer acknowledgements, electronic consent records, website acceptance logs, IP address logs, device information, OTP verification records, email correspondences, call recordings (where legally permissible), check-in/check-out records, service utilization details, supplier confirmations, travel documents, and any other supporting evidence in defense of disputed transactions, chargebacks, payment reversals, or unauthorized transaction claims.
6) Need Help?If you have billing questions or believe you were charged incorrectly, contact us with your payment reference and registered email at [email protected].