Privacy Policy

Effective Date: [Insert Date]
Website: https://www.divacayklub.com
Company Name: Di Vacay Klub

  1. Introduction

Di Vacay Klub (“Company”, “We”, “Us”, or “Our”) values and respects your privacy. This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information obtained through the Di Vacay Klub website, mobile platforms, memberships, bookings, customer interactions, promotional activities, and related services.

By accessing or using the Di Vacay Klub website or services, you (“User”, “Customer”, “Member”, or “You”) consent to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the website and services.

  1. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

  • Full name;
  • Date of birth;
  • Gender;
  • Nationality;
  • Postal address;
  • Email address;
  • Phone number;
  • Government-issued identification details;
  • Passport details;
  • Visa-related information;
  • Emergency contact information.

2.2 Payment & Financial Information

  • Billing details;
  • Transaction history;
  • Payment confirmations;
  • Bank details where necessary for refunds;
  • Partial payment instrument details processed through secure payment gateways.

Di Vacay Klub does not store complete debit/credit card information unless legally required or securely processed by authorized payment partners.

2.3 Travel & Booking Information

  • Travel itineraries;
  • Hotel preferences;
  • Membership details;
  • Booking history;
  • Special requests;
  • Travel companions’ information;
  • Supplier-related travel records.

2.4 Technical & Device Information

  • IP address;
  • Browser type;
  • Device identifiers;
  • Operating system;
  • Website usage activity;
  • Cookies and analytics data;
  • Log files and timestamps.

2.5 Communication Information

  • Emails;
  • Customer support interactions;
  • Chat communications;
  • Call recordings where legally permitted;
  • Feedback and survey responses.
  1. How We Collect Information

We may collect information through:

  • Website forms;
  • Account registration;
  • Booking processes;
  • Membership applications;
  • Payment transactions;
  • Customer support interactions;
  • Marketing campaigns;
  • Cookies and tracking technologies;
  • Third-party suppliers and partners;
  • Social media interactions;
  • Publicly available sources where permitted.
  1. Purpose of Collection & Use

We may use collected information for:

  • Processing bookings and memberships;
  • Providing travel-related services;
  • Customer support and dispute resolution;
  • Payment processing and refunds;
  • Verification and fraud prevention;
  • Personalizing user experiences;
  • Marketing and promotional communications;
  • Loyalty and reward programs;
  • Improving website functionality;
  • Conducting analytics and research;
  • Complying with legal obligations;
  • Enforcing agreements and policies.
  1. Cookies & Tracking Technologies
  1. The website may use cookies, pixels, analytics tools, and similar technologies to:
    • Improve website performance;
    • Remember user preferences;
    • Analyze website traffic;
    • Deliver personalized content and advertisements.
  2. Users may disable cookies through browser settings; however, certain website functionalities may become unavailable.
  3. Third-party analytics or advertising partners may also use tracking technologies subject to their own privacy policies.
  1. Sharing & Disclosure of Information

We may share information with:

  • Hotels and resorts;
  • Airlines and transport providers;
  • Travel suppliers and partners;
  • Payment gateways and financial institutions;
  • Technology service providers;
  • Marketing and advertising partners;
  • Legal advisors and auditors;
  • Government authorities where legally required.

We do not sell personal information to unrelated third parties for independent commercial purposes.

Information may be disclosed where necessary to:

  • Comply with legal obligations;
  • Prevent fraud or illegal activities;
  • Protect rights and safety;
  • Enforce agreements and policies.
  1. International Data Transfers

Users acknowledge that information may be transferred, stored, or processed outside their jurisdiction where suppliers, service providers, or technology infrastructure are located.

By using the website and services, users consent to such cross-border transfers subject to reasonable safeguards.

  1. Data Security

Di Vacay Klub implements commercially reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and the Company does not guarantee absolute security.

Users are responsible for maintaining confidentiality of their account credentials.

  1. Data Retention
  1. Personal information may be retained for as long as necessary to:
    • Provide services;
    • Fulfill contractual obligations;
    • Resolve disputes;
    • Enforce agreements;
    • Comply with legal or regulatory requirements.
  2. The Company may retain certain records after account closure where legally permissible or operationally necessary.
  1. User Rights

Subject to applicable law, users may have the right to:

  • Access personal information;
  • Correct inaccurate information;
  • Request deletion of information;
  • Withdraw marketing consent;
  • Object to certain processing activities;
  • Request data portability where applicable.

The Company reserves the right to deny requests where legally permitted or operationally necessary.

  1. Marketing Communications
  1. Users may receive:
    • Promotional emails;
    • SMS notifications;
    • Calls;
    • WhatsApp messages;
    • Loyalty offers;
    • Newsletters.
  2. Users may opt out of promotional communications by following unsubscribe instructions or contacting the Company.
  3. Transactional and service-related communications may continue even after marketing opt-out.
  1. Third-Party Websites & Services

The website may contain links to third-party websites, payment gateways, travel suppliers, or social media platforms.

Di Vacay Klub is not responsible for the privacy practices, security measures, content, or policies of third-party platforms.

Users are encouraged to review third-party privacy policies independently.

  1. Children’s Privacy

The website and services are not intended for individuals under 18 years of age.

The Company does not knowingly collect personal information from minors without appropriate legal authorization.

If such information is identified, reasonable steps may be taken to delete it.

  1. Fraud Prevention & Monitoring

Di Vacay Klub reserves the right to:

  • Verify user identities;
  • Monitor transactions;
  • Investigate suspicious activity;
  • Use fraud detection systems;
  • Share information with financial institutions or authorities where necessary.

This may include the use of automated tools and risk assessment procedures.

  1. Legal Compliance & Disclosures

The Company may disclose personal information:

  • To comply with legal obligations;
  • In response to court orders or lawful requests;
  • To protect rights, property, or safety;
  • During corporate restructuring, mergers, acquisitions, or asset transfers.

Users acknowledge that such disclosures may occur without prior notice where legally required.

  1. Limitation of Liability

To the maximum extent permitted by law, Di Vacay Klub shall not be liable for:

  • Unauthorized access caused by third parties;
  • Cyberattacks;
  • Data interception;
  • System failures;
  • Transmission delays;
  • Events beyond reasonable control.

Users acknowledge inherent internet-related security risks.

  1. Changes to Privacy Policy

Di Vacay Klub reserves the right to amend, update, or replace this Privacy Policy at any time without prior notice.

The latest version published on the website shall become immediately effective upon publication.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

  1. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in [Insert City/State].

  1. Contact Information

For questions, concerns, or requests related to this Privacy Policy or personal information, users may contact:

Di Vacay Klub
Email: [email protected]
Website: https://www.divacayklub.com

  1. Consent & Acknowledgement

By accessing or using the Di Vacay Klub website, memberships, bookings, or services, users acknowledge and agree that they:

  • Have read and understood this Privacy Policy;
  • Consent to the collection and processing of information as described herein;
  • Accept electronic communications and data transfers;
  • Understand the limitations of internet security;
  • Agree to legally binding privacy-related terms.

End of Privacy Policy